FAQ's

1. About Us The Canopy Company supplies handcrafted canvas marquee structures to the wedding and events market across South England. Our marquees are made to order by our manufacturing partners in Jaipur, India. By placing an order with us, you agree to these Terms & Conditions. Please read them carefully before confirming your purchase. Contact: hello@the-canopy-company.com | www.the-canopy-company.com 2. Orders & Bespoke Nature of Products All of our marquees are made to order. Each one is handcrafted and block-printed to your specification, meaning every order is unique and produced exclusively for you. An order is confirmed once you have received written confirmation from us and paid your deposit (see Section 3). We reserve the right to decline orders at our discretion prior to confirmation. It is your responsibility to ensure that all specifications (size, colour, print, and any other requirements) are accurate before confirming your order. We cannot be held liable for errors resulting from incorrect information provided by you. 3. Payment A deposit of 70% of the total order value is required to confirm your order and initiate production. The remaining 30% balance is due upon delivery. Payment must be made by the agreed method. We reserve the right to delay production or withhold delivery until payments are received in full. All prices are quoted in pounds sterling (GBP) and are exclusive of VAT. The Canopy Company is not currently VAT registered. 4. Cancellations As all orders are bespoke and made to your individual specification, the standard 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. If you need to cancel your order, please contact us as soon as possible. The following applies: Before production has started: we will consider requests for a partial refund at our discretion, taking into account any costs already incurred (including design, materials, and administration costs). Once production has begun: the full order value becomes due regardless of whether the order has been dispatched. Your deposit will not be refunded. Cancellation requests must be made in writing to hello@the-canopy-company.com. 5. Delivery & Lead Times Lead times will be confirmed at the time of order. As our products are manufactured to order in India and shipped via sea freight, typical lead times are longer than standard UK retail — usually 10 to 16 weeks from deposit payment, depending on production schedules and shipping. Delivery timelines are estimates and not guaranteed. We will keep you informed of progress and any changes to expected delivery dates. Risk of loss or damage to the goods passes to you upon delivery. Title to the goods passes to you once full payment has been received. We strongly advise customers not to book third-party services (venues, caterers, or other suppliers) that are contingent on delivery of your marquee until it has been received and inspected. We cannot be held liable for third-party costs incurred as a result of delayed or non-delivery. 6. Circumstances Beyond Our Control In the event of circumstances beyond our reasonable control — including but not limited to supplier delays, port disruption, shipping delays, or force majeure events — we will contact you as soon as reasonably possible to discuss your options. These may include a revised delivery timeline or a full refund of your deposit. We will not be liable for any losses arising from delays caused by circumstances outside our reasonable control. 7. Returns As each marquee is made to your individual specification, we are unable to accept returns unless the product arrives damaged or materially different from what was agreed. If you believe your order does not match the agreed specification, please contact us within 14 days of delivery with full details and supporting photographs. 8. Damaged or Faulty Goods If your marquee arrives damaged or faulty, please contact us as soon as reasonably possible upon delivery. We will work with you to find a fair resolution, which may include repair, replacement, or partial refund, depending on the nature of the issue. Your statutory rights in respect of faulty goods under the Consumer Rights Act 2015 are not affected by this policy. 9. Warranty All marquees come with a 1-year warranty covering manufacturing defects from the date of delivery. The warranty does not cover damage caused by misuse, improper storage, accidental damage, or normal wear and tear. Our canvas is treated for durability and longevity — provided it is stored correctly, it is designed to last for many years. To make a warranty claim, please contact us at hello@the-canopy-company.com with a description of the defect and supporting photographs. 10. Limitation of Liability To the fullest extent permitted by law, our total liability to you in connection with any order shall not exceed the total amount paid by you for that order. We are not liable for any indirect, consequential, or special losses, including loss of profit, loss of enjoyment, or third-party costs (such as event costs, venue fees, or catering costs) arising from delayed or non-delivery. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law. 11. Intellectual Property All designs, imagery, and content produced by The Canopy Company remain our intellectual property unless otherwise agreed in writing. Any bespoke design work created for your order does not transfer ownership of the underlying design rights unless explicitly agreed. 12. Privacy We handle your personal data in accordance with our Privacy Policy, which is available on our website. By placing an order, you consent to our use of your data as described in that policy. 13. Governing Law These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 14. Changes to These Terms We reserve the right to update these Terms & Conditions at any time. The version in force at the time of your order will apply to that order. We encourage you to review these terms periodically.

All of our marquees are made to order, meaning each one is handcrafted and block-printed to your specification by our partners in Jaipur, India. Because of this, the following policy applies. Payment Structure A 70% deposit is required to confirm your order, with the remaining 30% due upon delivery. Cancellations If you need to cancel your order, please contact us as soon as possible. As all orders are bespoke and made to your specification, the standard 14-day cancellation right does not apply under the Consumer Contracts Regulations 2013. Our deposit exists to cover committed production and freight costs. If you cancel before production has started, we will consider requests for a partial refund at our discretion, taking into account any costs already incurred. Once production has begun, the full order value becomes due regardless of whether the order has been dispatched. Returns As each marquee is made to your specification, we are unable to accept returns unless the product arrives damaged or materially different from what was agreed. Damaged or Faulty Goods If your marquee arrives damaged or faulty, please get in touch as soon as reasonably possible upon delivery and we will work with you to find a fair resolution, which may include repair, replacement or partial refund. Your statutory rights in respect of faulty goods are not affected by this policy. Circumstances Beyond Our Control In the event of circumstances beyond our reasonable control — including supplier delays, shipping disruption or force majeure events — we will contact you as soon as possible to discuss your options, which may include a revised delivery timeline or a full refund of your deposit.

Yes, all canopies come with a 1-year warranty covering manufacturing defects. The canvas is treated to last for years with proper storage — and we're always on hand if you have any issues.

1. Who We Are The Canopy Company is a UK-based business supplying handcrafted canvas marquee structures to the wedding and events market. We operate as a trading entity based in South England. For the purposes of UK data protection law, we are the data controller responsible for your personal data. You can contact us at: hello@the-canopy-company.com 2. What Personal Data We Collect We may collect and process the following personal data: Name and contact details (email address, phone number, postal address) Enquiry details, event information, and correspondence Order and payment information Website usage data (via cookies and analytics — see Section 7) 3. How We Collect Your Data We collect your personal data through the following channels: Contact and enquiry forms on our website (the-canopy-company.com) Direct email correspondence Telephone conversations In-person meetings, events, or shows 4. How and Why We Use Your Data We use your personal data for the following purposes: To respond to enquiries and provide quotes When you contact us, we use your details to respond to your enquiry and provide relevant information about our products and services. Our legal basis is legitimate interests. To fulfil orders and contracts If you place an order with us, we use your data to process and deliver it, and to manage our contractual obligations. Our legal basis is performance of a contract. To communicate with you We may send you follow-up communications relating to your enquiry or order. Our legal basis is legitimate interests. You can opt out at any time. To comply with legal obligations We may be required to retain certain records for tax, accounting, or legal compliance purposes. Our legal basis is compliance with a legal obligation. 5. Who We Share Your Data With We do not sell your personal data. We may share it with trusted third-party service providers who assist us in running our business, including: Wix.com — our website platform, which hosts our contact forms and site infrastructure Airtable — our CRM system, used to manage customer enquiries and orders Google LLC — we use Google Analytics to understand how visitors use our website Each of these providers acts as a data processor on our behalf and is required to handle your data in compliance with applicable data protection law. Google Analytics data is anonymised and aggregated where possible. We may also disclose your data if required to do so by law or in response to valid requests by public authorities. 6. How Long We Keep Your Data We retain personal data only for as long as necessary for the purposes it was collected: Enquiries that do not convert to orders: up to 12 months Customer and order records: up to 7 years (to comply with HMRC record-keeping requirements) Marketing communications opt-outs: indefinitely, to ensure we honour your preferences After these periods, your data will be securely deleted or anonymised. 7. Cookies and Analytics Our website uses cookies and similar technologies. We use Google Analytics to collect anonymised information about how visitors use our site — for example, which pages are visited most and how visitors arrive at the site. This data helps us improve our website. Google Analytics sets cookies on your device. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. You can also manage or disable cookies through your browser settings. Note that disabling cookies may affect your experience on our site. 8. Your Rights Under UK GDPR Under UK data protection law, you have the following rights: Right of access — to request a copy of the personal data we hold about you Right to rectification — to request correction of inaccurate or incomplete data Right to erasure — to request deletion of your data in certain circumstances Right to restrict processing — to request that we limit how we use your data Right to data portability — to receive your data in a structured, machine-readable format Right to object — to object to our processing of your data based on legitimate interests To exercise any of these rights, please contact us at hello@the-canopy-company.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have handled your data unlawfully. The ICO can be contacted at ico.org.uk or on 0303 123 1113. 9. Data Security We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our third-party providers (Wix, Airtable, Google) maintain their own security standards and certifications. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security. 10. International Data Transfers Some of our third-party service providers (including Google and Airtable) may process data outside the UK or European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses or adequacy decisions — to protect your data in accordance with UK GDPR. 11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically. 12. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: The Canopy Company Email: hello@the-canopy-company.com Website: www.the-canopy-company.com

1. How Our Products Are Shipped All Canopy Company marquees are made to order by our manufacturing partners in Jaipur, India. Once production is complete, orders are shipped to the UK via sea freight — the most reliable and cost-effective method for large canvas structures of this type. We work with an established freight partner to manage the full shipping journey from Jaipur to your delivery address in the UK. 2. Lead Times Because every marquee is handcrafted and block-printed to your individual specification, lead times are longer than standard retail. Typical lead times are as follows: Production: approximately 4 to 8 weeks from deposit payment, depending on complexity and current production schedules Sea freight transit: approximately 6 to 8 weeks from dispatch Total estimated lead time: 10 to 16 weeks from deposit payment Your confirmed lead time will be communicated at the time of order. We will keep you updated throughout production and shipping. 3. Delivery Area We deliver to all mainland UK addresses, excluding Northern Ireland and the Republic of Ireland. If you are unsure whether we can deliver to your location, please contact us before placing an order. 4. Delivery Process Once your order has cleared UK customs and arrived at our UK logistics hub, we will contact you to arrange a suitable delivery date. Deliveries are made by our freight partner or a nominated courier and will typically be kerbside or ground floor. Please ensure someone is available to receive the delivery. If a delivery attempt is missed and re-delivery is required, additional charges may apply. 5. Customs & Import All customs clearance and import duties are handled by us as part of the shipping process. There are no additional import charges payable by you on delivery. 6. Delivery Charges Delivery charges, where applicable, will be confirmed at the time of quotation and included in your order total. We will always be transparent about any delivery costs before you commit to an order. 7. Inspecting Your Order on Delivery Please inspect your marquee carefully upon delivery. If you notice any visible damage to the packaging or the product itself, please: Note it on the delivery documentation before signing Take photographs immediately Contact us at hello@the-canopy-company.com as soon as possible Failure to report damage promptly may affect your ability to make a claim. Please refer to our Returns & Warranty policy for full details. 8. Shipping Delays While we work hard to meet all estimated lead times, delays can occasionally occur due to production schedules, port congestion, customs processing, or other circumstances outside our control. In the event of a significant delay, we will contact you as soon as possible to discuss your options, which may include a revised delivery timeline or a full refund of your deposit. We are not liable for any losses arising from shipping delays caused by circumstances outside our reasonable control. Please refer to our Terms & Conditions for full details. 9. Contact Us If you have any questions about your order or delivery, please get in touch: Email: hello@the-canopy-company.com Website: www.the-canopy-company.com

Our Commitment The Canopy Company is committed to making our website accessible to as many people as possible, regardless of disability, assistive technology, or how you choose to access the web. We want our website — www.the-canopy-company.com — to be easy to use for everyone, including people with visual, hearing, motor, or cognitive impairments. What We Are Doing We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA where possible. Our efforts include: Using clear, plain English throughout the site Providing descriptive alt text for images Ensuring sufficient colour contrast between text and backgrounds Making the site navigable by keyboard as well as mouse Using legible font sizes and avoiding small or densely packed text Ensuring form fields are clearly labelled Known Limitations Our website is built on the Wix platform. While Wix provides a range of accessibility features, there may be some areas of the site that do not fully meet WCAG 2.1 AA standards. We are actively working to identify and address these where possible. If you encounter any barriers while using our site, please let us know and we will do our best to help. Alternative Formats If you need any information from our website in a different format — such as large print, plain text, or via telephone — please contact us and we will be happy to assist. Feedback & Contact We welcome feedback on the accessibility of our website. If you experience any difficulty accessing content or have suggestions for improvement, please get in touch: Email: hello@the-canopy-company.com Website: www.the-canopy-company.com We aim to respond to accessibility queries within 5 working days. Enforcement The Equality Act 2010 requires organisations to make reasonable adjustments to ensure their services are accessible. If you are not satisfied with our response to an accessibility concern, you may contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com. Technical Information This accessibility statement was prepared in May 2026. It is reviewed periodically and updated when significant changes are made to the website. This website is built using Wix. We rely on Wix's platform accessibility features and continue to improve our content in line with WCAG 2.1 AA guidance.